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Param Support

Here are some helpful answers. To learn more about our our products and services, have a look at FAQ.

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Helpful Answers

To change the PIN of your ParamKart, type "SIFRE", leave a space, type your "4-DIGIT NEW PIN", leave another space, type the "LAST 6 DIGITS OF YOUR CARD NUMBER" in the body of the message,and send this SMS from your registered phone number to 0850 988 99 99.

You can make transactions with the balance in your ParamKart at all points of sale (POS) and ATMs in Turkey, and at all points of sale and ATMs with VISA and MasterCard logos abroad. ParamKarts with the TROY logo can only be used to perform cash withdrawals and shopping transactions in Turkey.

Please choose the card you want to close and click on "Close Card" option. If there is a balance in your card, please transfer this balance to another card before confirming the closure of the card.

If your ParamKart is lost/stolen, contact the Param Support Centre at 0850 988 88 88 and submit your request to close your card.

You can learn the status of your ParamKart application, printing, and courier distribution by clicking here

Paramkart is a prepaid shopping card that allows you to use the money in your Param account. You can deposit money into your Param account via bank transfer or ATM and spend the deposited money wherever you want.

You can deposit money into your ParamKart account for free at PTT branches. For fees charged at other ATMs, please click the provided link.

Your online shopping limit is 50,000 TL per transaction.

After logging in to your Param account and selecting your current card, you can perform the action by clicking the Temporarily Freeze Card menu and the Temporarily Close button from the settings button at the top right.

After logging in to your Param account and selecting your current card, you can activate/deactivate the “Online Shopping” button by going to the “Restrictions” menu in the settings button located at the top right corner of the screen.

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