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Param Support

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Helpful Answers

Paramkart is a prepaid shopping card that allows you to use the money in your Param account. You can deposit money into your Param account via bank transfer or ATM and spend the deposited money wherever you want.

You can deposit money into your ParamKart account for free at PTT branches. For fees charged at other ATMs, please click the provided link.

Your online shopping limit is 50,000 TL per transaction.

After logging in to your Param account and selecting your current card, you can perform the action by clicking the Temporarily Freeze Card menu and the Temporarily Close button from the settings button at the top right.

After logging in to your Param account and selecting your current card, you can activate/deactivate the “Online Shopping” button by going to the “Restrictions” menu in the settings button located at the top right corner of the screen.

After logging in to your Param account and selecting your current card, you can access your account statement by clicking the “Download Account Statement” button located at the bottom of the page.

If a transaction was made without your knowledge or authorization, you can dispute the transaction. To do so, you should contact the Param Support Centre at 0850 988 8888 and initiate the chargeback process for the relevant transactions.

You can log in to your Param account through the mobile app and view your expenses after selecting the card you are using.

The refund process may take up to 7-12 days. If you haven’t received the refund within this time period, you can contact the Param Support Centre at 0860 988 8888 to request assistance.

An Application Programming Interface (API) is a software intermediary that allows two applications to communicate with each other. 

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