Right to Obtain Information for the Customer
It is the provision of access to necessary information for the customer to make the right decision while receiving the service and to protect them from harmful, misleading advertisements. In this context, you can contact us through www.param.com.tr, our verified social media accounts, or by calling 0850 988 88 88 to obtain information about the services provided by TURK Elektronik Para A.Ş.
Right to Remedy Damages for the Customer
Remedying the damage suffered by the customer due to the service received is the re-delivery of the service to the customer. In this context, customers who believe they have suffered damage due to the service provided by TURK Elektronik Para A.Ş. should request information on this matter and, if they have suffered damage, they should report the situation to the number 0850 988 88 88 for the remedy of the damage.
Right to Lodge Complaints and Objections for the Customer
The customer can submit complaints and objections regarding payment services to the number 0850 988 88 88. TURK Elektronik Para A.Ş. will evaluate customer complaints and objections regarding service procurement and provide the customer with information regarding the outcome of the application. Subject to the provisions of the Law on Consumer Protection and other laws recognized for individual customers' application rights, they may apply to arbitration panels established under the Turkish Payment and Electronic Money Institutions Association ("TÖDEB").
