Arbitral Tribunal


As Param, we care more about customer satisfaction than anything else.

Dear individual customer, if you have made a written application to our organization regarding the dispute you have experienced due to the services we provide (which is of an individual nature and therefore does not fall within the scope of commercial activity) within 2 years at the latest from the date of the transaction or action subject to the dispute, and if your application has not been responded within20 daysfrom the date of your application, from the end of the 20-day period from the date of your application, or if your application has been answered negatively or if you do not find the answer given sufficient, within 60 days from the date of the response, you can contact the Association of Payment and Electronic Money Institutions of Turkey ("TÖDEB") Regulation on the Principles and Procedures Regarding the Individual Customer Arbitration Committee accordingly, you have the right to apply to the TÖDEB Individual Customer Arbitration Committee.

You can access the application form for the TÖDEB Individual Customer Arbitration Committee from the link below or you can reach from the website. The form is the result of filling in the relevant information and uploading the required documents can be submitted electronically via the address.

For detailed information on applying to the TÖDEB Individual Customer Arbitration Committee, please click here ( is available. Also, you can also review Information Brochure.

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